CONTACT US

We’re Here to Help

Have a question about a product, an order, or senior pet care in general? We’re happy to assist.

At Furever Friends, we aim to respond clearly, honestly, and with care—because your pet’s comfort matters to us.

How to Reach Us

Customer Support

For order-related questions, returns, or product inquiries, please use the contact form below.

When reaching out, including your order number (if applicable) helps us assist you faster.

Response Time

We respond to most inquiries within 1–2 business days.

Please note:

  • Support hours are Monday to Friday

  • Response times may be slightly longer during high-demand periods

Our Promise

Every message is read by a real person. If there’s an issue with your order or a concern about your pet’s comfort, we will do our best to help within our policies.

Common Questions?

You may find quick answers in our FAQ, Shipping & Delivery, or Returns & Refunds pages.

Get in touch with Furever Friends

If you have questions about a product, need help choosing the right essentials for your senior pet, or want to follow up on an order, feel free to reach out using the form below. We review all messages carefully and aim to respond as soon as possible, typically within 1–2 business days. Your message will be handled with care and attention.