Help & Frequently Asked Questions
Caring for a senior pet comes with questions—and we’re here to help. Find clear answers about ordering, shipping, returns, and choosing the right products to support your pet’s comfort, mobility, and daily care.
Furever Friends is designed specifically for senior pets and the people who care deeply for them. Our products focus on comfort, mobility support, and easier daily care as pets age.
Yes. Every product is selected based on safety, ease of use, and comfort for older pets, including those with joint stiffness or reduced mobility.
We accept all major credit and debit cards, as well as Shopify-supported payment options available at checkout.
Yes. You’ll receive an email confirmation as soon as your order is placed, followed by a shipping confirmation once your order is on its way.
We currently ship to selected regions. Available shipping destinations and options are shown at checkout.
How long does delivery take?
Once your order ships, you’ll receive a tracking link by email so you can follow its progress.
Yes. We accept returns for unused products in original condition within the return window stated in our Returns & Refunds policy.
Simply contact us through our Contact page, and we’ll guide you through the process.
Refunds are processed after the returned item is received and inspected. Processing times may vary depending on your payment provider.
Each product page includes size, weight, and usage guidance. If you’re unsure, contact us and we’ll help you choose.
Yes. Most products feature removable, washable covers or easy-care materials designed for everyday use.
Yes. Many of our products are designed specifically to support aging joints and reduce strain.
You can reach us via the Contact Us page. We aim to respond within 24 hours on business days.
Yes. We’re happy to help you find the right solution for your senior pet—just reach out.
