Shipping, Returns & Accessibility

Shipping & Delivery

Where We Ship
We ship to most countries worldwide. If your country is available at checkout, delivery is supported.

Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.

Delivery Timeframes
Because we work with trusted fulfillment partners, delivery times vary by location:

  • Estimated delivery: 7–20 business days

  • Remote or rural areas may require additional time

Delivery times are estimates and not guarantees.

Shipping Costs
Any applicable shipping fees are clearly displayed at checkout before purchase.

Order Tracking
Once your order ships, you will receive a tracking number by email. Tracking updates may take 24–72 hours to appear.

Customs & Duties
International orders may be subject to customs fees, duties, or taxes imposed by local authorities. These charges are not included in product prices and are the customer’s responsibility.

Returns & Refunds

We want every purchase to feel safe and considered—especially when shopping for senior pets.

Return Eligibility
You may request a return or refund if:

  • Your item arrives damaged or defective

  • You receive the wrong product

  • The item significantly differs from its description

Requests must be submitted within 14 days of delivery.

Non-Returnable Items
For hygiene and safety reasons, used pet beds, feeding items, and similar products cannot be returned unless defective.

How to Request a Return
Please contact us with:

  • Your order number

  • A brief description of the issue

  • Photos, if applicable

We typically respond within 48 hours.

Refund Processing
Approved refunds are issued to the original payment method. Processing time depends on your payment provider.

Order Cancellations
Orders may be cancelled before shipment. Once shipped, standard return rules apply.

Accessibility Statement

At Furever Friends, we are committed to providing an accessible and inclusive online experience.

Our Commitment
We aim to ensure our website is:

  • Easy to navigate

  • Readable across devices

  • Compatible with assistive technologies

Ongoing Improvements
Accessibility is an ongoing process. We continually review our site and make improvements where possible.

Need Assistance?
If you experience difficulty accessing any part of our website, please contact us and we will do our best to help.